Improving Clinical Practice in Cross-Cultural Healthcare through Assessment and Personalized feedback.
Cross-cultural competence is an increasingly important clinical skill due to two interrelated factors. First, the U.S. continues to receive unprecedented numbers of foreign-born immigrants. Second, Americans are traveling to more exotic and remote locations around the world and bringing back diseases specific to those areas. As medicine becomes more global in its outlook, physicians must adapt.
Cross-cultural healthcare involves three significant problems:
- Non-traditional patient populations are among the fastest growing patient populations in the U.S., yet they receive the worst care in American hospitals and medical clinics, and are the least satisfied with their care.
- 60% of physicians have never had any formal training on cross-cultural medicine.
- Physicians feel least prepared to treat LEP (Limited English Proficient) and Deaf & Hard of Hearing patients. These are precisely the two patient populations that are most likely to sue.
Our Provider Cross-Cultural Assessment is the only assessment in the nation to provide personalized feedback that is diagnostic, so your organization can improve patient care and reduce legal risk.
- Our Provider Assessment quickly identifies which minority patients populations providers are best and least prepared to treat.
- The Assessment examines providers’ effectiveness in treating nine, non-traditional patient populations including Limited English Proficient and Deaf and Hard of Hearing patients; immigrants and refugees; international travelers; military veterans; patients with non-Western health beliefs; LGBTQ patients; and racial and ethnic minorities.
- The Assessment is quick and easy to take. It’s electronic and most providers can finish in 10 minutes. Providers receive and individualized feedback report comparing their practice behaviors in treating various minority patients against national, clinical best practices and legal and regulatory requirements.
- By implementing the personalized clinical feedback, providers improve patient care and reduce legal risk.
- On an organizational level, our assessment tool is also diagnostic. It can tell you what problems exist in delivering effective cross-cultural medical care, where those problems exist (by hospital, medical clinic, or location) and who (what types of providers) are best prepared and least prepared to treat various minority patient populations.
An assessment of cultural and linguistic competence among providers is part of a complete assessment process. Please contact us for details.